We have a clear vision in Welsh Water, which is to earn the trust of our customers every day. This will not be achieved by great customer service alone but by also understanding our customers’ needs and expectations and building future plans to meet these.
One of our most important functions is to ensure that our customers will always have sufficient water supply to meet their needs now and into the future and so we have set out a strategy of ‘Enough Water For All’ within our “Welsh Water 2050” Vision.
It is clear that having a reliable supply of water is important to our customers and that we should fully understand the capability of our systems including how we will respond to future trends. Our Water Resources Management Plan looks out across 30 years from 2020 to 2050 to assess any risks in our ability to supply sufficient water to meet the demand from our customers even during the driest years. The Plan demonstrates where we believe we have sufficient water to meet demand into the future and where we do not, explains what we will do to resolve any imbalances.
The key approaches for this plan are:
- To ensure that the views of our customers are properly taken into account, particularly on service levels and the cost of the Plan;
- To take account of Welsh Government policy in the Environment (Wales) Act 2016 and The Well-being of Future Generations (Wales) Act 2015 and align with its “Water Strategy for Wales 2015”. Using the ecosystem services approach, we will work towards more integrated management of our water resources;
- To consider all available options to balance supply with demand when water supply deficits are forecast to exist over the planning period;
- To provide the reasoning on why options are selected and why they are best value for customers and the environment;
- To prioritise demand management over supply side options where the wider benefits of doing so provide a best value solution. As part of this, Ofwat is proposing to set a target for a further 15% reduction in leakage rates;
- To investigate the opportunities for trading water resources with 3rd parties where this is to the benefit of our customers and not to the detriment of the environment;
- To ensure that the Plan is compliant with all relevant European and domestic statutory requirements and to carry out a Strategic Environmental Assessment (SEA) and Habitats Regulations Assessment (HRA) for the Plan;
- To improve the resilience of supply systems to pressures such as drought and climate change;
- To be innovative in our approach to our Plan.
We would very much welcome your views on this draft Water Resource Management Plan 2019 and we have today (16th March 2018) published this Plan for consultation. Your feedback on our Plan will help us to understand whether our proposals for maintaining affordable and sustainable water supplies meet your expectations and we will take the feedback into account when finalising our plans later this year.
The consultation will run for a period of 12 weeks until the 8th June 2018 following which we will respond individually to everybody that has provided comment. We will then produce a revised draft Water Resources Management Plan together with an accompanying Statement of Response, setting out how we have taken account of the comments received.
The statutory water resources management planning process requires that you send your comments on our draft Water Resources Management Plan to the Welsh Government who will then pass them on to us for review.
Should you wish to make representations on this Plan, please contact in writing the Welsh Ministers via Water Policy Branch, Cathays Park, Cardiff, CF10 3NQ or by e-mail to email@example.com before the 8th June 2018.
A paper copy of our Plan together with all supporting information is available to view at our Ty Awen office, the address is Ty Awen, Spooner Close, Celtic Springs Business Park, Newport, NP10 8FZ”
If you require any further information, or copies of supporting reports that are not published on our website, relating to our draft Water Resources Management Plan 2019, then please email Water.Resources@dwrcymru.com